Customer Care Specialist - Build Rapport & Resolve Fast

CNX; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

CNX in Manila is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering quality service and resolving routine problems for clients.

You will greet customers professionally, maintain knowledge of products, document interactions, and collaborate with teammates to improve satisfaction and performance. This full-time role requires strong communication and reliability, with shift flexibility in a fast-paced environment.

Qualifications

• High school diploma (or equivalent) preferred with 3–6 months related experience.
• Courteous with strong customer service orientation.
• Strong computer navigation and PC knowledge.
• Excellent written and verbal communication skills.
• Dependable with strong attention to detail.
• Able to multi-task in a fast-paced environment.
• Patient and able to maintain professionalism.
• Team-oriented with ability to work independently.
• Willing to rotate shifts as required.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify requirements and provide effective resolutions.
• Listen actively and show empathy while building rapport.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document interactions accurately.
• Participate in activities to improve satisfaction and performance.
• Offer additional products/services when appropriate.
• Track and retrieve information in call systems.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service

Computer navigation

Written and verbal communication

Attention to detail

Multi-tasking

Adaptability

Patience

Teamwork

Shift flexibility

Education

High school diploma

3–6 months customer support experience

Job description

CNX in Manila is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering quality service and resolving routine problems for clients.

You will greet customers professionally, maintain knowledge of products, document interactions, and collaborate with teammates to improve satisfaction and performance. This full-time role requires strong communication and reliability, with shift flexibility in a fast-paced environment.