Customer Support Associate I — Fast-Paced Help Desk

CNX; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

CNX in the Philippines is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels, delivering service and resolving routine problems related to client products or services.

You will maintain knowledge of client offerings, document interactions, and strive to meet KPIs while delivering courteous, patient support and opportunities to offer additional products or services.

Qualifications

• High school diploma or equivalent; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication abilities.
• Ability to multitask in a fast-paced environment while maintaining accuracy.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Ensure services meet contractual KPIs.
• Clarify requirements and provide appropriate resolutions.
• Greet customers courteously and maintain professionalism.
• Maintain knowledge of client products/services.
• Document accounts accurately and completely.
• Contribute to customer satisfaction and business performance.
• Offer additional products/services as appropriate.
• Track and retrieve information in the call tracking system.

Skills

Customer service orientation

Strong computer navigation

Written and verbal communication

Attention to detail

Multi-tasking

Teamwork and independence

Education

High school diploma

Tools

PC Knowledge

Job description

CNX in the Philippines is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels, delivering service and resolving routine problems related to client products or services.

You will maintain knowledge of client offerings, document interactions, and strive to meet KPIs while delivering courteous, patient support and opportunities to offer additional products or services.