Customer Care Specialist: Empathetic Support & Resolution

CNX; Baguio; On-site; PHP 200,000 - 280,000; Full time

Job summary

CNX in Baguio is seeking a Customer Care Specialist to handle inbound and outbound calls and web inquiries, providing courteous service and resolving routine issues. The role emphasizes accurate documentation, product knowledge, and KPI-driven performance in a fast-paced environment.

The successful candidate will work as part of a supportive team and rotate shifts as needed. Responsibilities include greeting customers professionally, using decision-support tools, and offering additional products

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Interface with customers via inbound/outbound calls or online inquiries.
• Ensure service meets contractual KPIs and targets.
• Clarify requirements; provide resolution using available tools.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products/services and document details.
• Respond to inquiries by guiding customers to published materials or senior staff.

Skills

Customer service

Communication

Computer navigation

Teamwork

Attention to detail

Education

High school diploma

Tools

Call tracking database

Job description

CNX in Baguio is seeking a Customer Care Specialist to handle inbound and outbound calls and web inquiries, providing courteous service and resolving routine issues. The role emphasizes accurate documentation, product knowledge, and KPI-driven performance in a fast-paced environment.

The successful candidate will work as part of a supportive team and rotate shifts as needed. Responsibilities include greeting customers professionally, using decision-support tools, and offering additional products