Customer Care Associate I — Fast-Paced Support

Concentrix

Quezon City

On-site

PHP 279,000 - 502,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Concentrix in Quezon City is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering friendly, solution-oriented service while aiming to meet contractual KPIs.

You'll clarify requirements, demonstrate empathy, maintain product knowledge, document interactions, and assist customers with routine problems, including upselling where appropriate, in a fast-paced environment.

Qualifications

High school diploma with 3–6 months of relevant experience preferred.
Courteous with strong customer service orientation.
Good written and verbal communication skills.
Ability to work in a fast-paced, repetitive environment.

Responsibilities

Ensure service delivered to our customers meets contractual KPIs.
Clarify customer requirements; probe for understanding; provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
Greet customers in a courteous, friendly, and professional manner.
Maintain basic knowledge of client products and/or services.
Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance.
Offer additional products and/or services.
Track, document and retrieve information in call tracking database.
Respond to customer inquiries by referring to published materials or more senior staff.