Facilities Service & Customer Support Coordinator

CBRE; Mandaluyong; On-site; PHP 240,000 - 420,000; Full time

Job summary

CBRE, Inc. in the Philippines is seeking a customer service professional to respond to inquiries about products and services and to handle and resolve complaints.

You will support multiple business units, log service requests, update CMMS and databases, and communicate steps to customers while ensuring satisfaction. The role may involve assisting with training and sharing guidance with teammates.

Responsibilities

• Provides customer service by answering incoming service requests via phone, chat, email and online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors; schedules conference rooms and audio visual equipment.
• Responds to customer inquiries and concerns; follows up to ensure customer satisfaction.
• Updates CMMS, customer service database, and spreadsheets with updated service information.
• Contacts customer for additional information and communicating steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with training of new hires on CMMS, customer service database and procedures.
• Provides informal assistance such as technical guidance to co-workers.

Job description

CBRE, Inc. in the Philippines is seeking a customer service professional to respond to inquiries about products and services and to handle and resolve complaints.

You will support multiple business units, log service requests, update CMMS and databases, and communicate steps to customers while ensuring satisfaction. The role may involve assisting with training and sharing guidance with teammates.