Customer Svc Coord

CBRE GWS IFM PHILS. CORP.; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

CBRE GWS IFM PHILS. CORP. is seeking a Customer Service Coordinator in Mandaluyong City to handle inquiries and resolve issues related to facility services.

Responsibilities include answering requests via phone, chat, and email, dispatching work orders to vendors, scheduling conferences and AV equipment, and updating CMMS and related databases. The role requires a high school diploma or GED, with two years of related experience and preferred call center background.

Qualifications

• High school diploma or GED required.
• Call Center experience preferred.
• Minimum two years of related experience.

Responsibilities

• Respond to inquiries via phone, chat, email and online requests from all business units on facility-related issues.
• Generate and dispatch service request work orders for completion by vendors.
• Schedule conference rooms and audio visual equipment.
• Respond to customer inquiries and follow up to ensure satisfaction.
• Update CMMS, customer service database and spreadsheets with updated service information.
• Communicate steps in the work order process to customers.
• Run, review and distribute customer service reports as needed.

Skills

Customer service

Written communication

Typing 45-50 WPM

MS Office familiarity

Education

High school diploma or GED

Tools

CMMS

Microsoft Office Suite

Spreadsheets

Job description

Customer Svc Coord

304236

05-Nov-2026

GWS Segment

Full-time

Facilities Management

Mandaluyong City - National Capital Region - Philippines

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

About CBRE Group, Inc.CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.