Service & Operations Coordinator (CMMS & Dispatch)

CBRE, Inc.; Mandaluyong; On-site; PHP 335,000 - 502,000; Full time

Job summary

CBRE, Inc. in Metro Manila is seeking a customer service professional to respond to inquiries about facilities products and services and to resolve complaints. The role emphasizes timely support for internal and external customers across multiple business units.

You will handle service requests, coordinate with vendors, update CMMS and databases, generate reports, and assist in onboarding new hires. Strong communication and problem-solving skills are essential for success.

Responsibilities

• Provides customer service by answering incoming service requests via phone, chat, email and online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors; schedules conference rooms and audio visual equipment.
• Responds to customer inquiries and concerns; follows up to ensure satisfaction.
• Updates CMMS, customer service database, and spreadsheets with updated service information.
• Contacts customers for additional information and communicates steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for vendor completion.
• May assist with training of new hires and temporary employees on CMMS and related procedures.
• Provides informal assistance such as technical guidance to co-workers.

Job description

CBRE, Inc. in Metro Manila is seeking a customer service professional to respond to inquiries about facilities products and services and to resolve complaints. The role emphasizes timely support for internal and external customers across multiple business units.

You will handle service requests, coordinate with vendors, update CMMS and databases, generate reports, and assist in onboarding new hires. Strong communication and problem-solving skills are essential for success.