Customer Experience & Service Coordinator

CBRE, Inc.; Metro Manila; Presencial; PHP 268.000 - 402.000; Jornada completa

Descripción de la vacante

CBRE in Metro Manila is seeking a customer service professional to respond to inquiries about facilities-related products and to resolve complaints. You will log service requests, dispatch work orders to vendors, schedule conference rooms and AV equipment, and maintain CMMS and service databases. Strong communication and typing skills are essential.

This role requires a high school diploma, call center experience preferred, and proficiency in Microsoft Office.

Formación

• High school diploma or GED required.
• Call Center experience preferred; minimum two years of related experience.
• Intermediate knowledge of Microsoft Office Suite; ability to type 45-50 WPM.

Responsabilidades

• Provides customer service by answering incoming service requests via phone, chat, email & online requests.
• Generates and dispatches service request work orders for completion by vendors.
• Schedules conference rooms and audio visual equipment.
• Responds to customer inquiries and concerns; follows up to ensure satisfaction.
• Updates CMMS and customer service databases with updated service information.
• Contacts customers for additional information and communicates steps in the work order process.
• Runs, reviews, and distributes customer service reports as necessary.
• May train new hires on CMMS and related procedures.
• Provides informal guidance or training to coworkers.

Conocimientos

Call Center experience

Customer service

Communication skills

Typing speed 45-50 WPM

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

CBRE in Metro Manila is seeking a customer service professional to respond to inquiries about facilities-related products and to resolve complaints. You will log service requests, dispatch work orders to vendors, schedule conference rooms and AV equipment, and maintain CMMS and service databases. Strong communication and typing skills are essential.

This role requires a high school diploma, call center experience preferred, and proficiency in Microsoft Office.