Experienced BPO Customer Service Specialist (5-8 yrs)

Recruitify_HR; Mandaluyong; On-site; PHP 446,000 - 670,000; Full time

Job summary

Recruitify_HR in Mandaluyong, Metro Manila, is seeking an experienced Customer Service Specialist to provide exceptional support across multiple channels and help resolve product-related issues.

You will document interactions in the CRM, maintain a professional demeanor, and collaborate with the team to improve service delivery.

The role requires a High School Diploma and 5-8 years of experience, with strong communication and the ability to work under pressure.

Qualifications

• High School Diploma or equivalent required.
• 5-8 years of experience in customer service or related field.
• Strong communication and interpersonal abilities are essential.

Responsibilities

• Provide exceptional customer service to clients through various channels.
• Assist customers with inquiries, complaints, and product-related issues efficiently.
• Maintain a positive and professional demeanor during all customer interactions.
• Document all customer interactions accurately using the company's CRM software.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Education

High School Diploma

Job description

Recruitify_HR in Mandaluyong, Metro Manila, is seeking an experienced Customer Service Specialist to provide exceptional support across multiple channels and help resolve product-related issues.

You will document interactions in the CRM, maintain a professional demeanor, and collaborate with the team to improve service delivery.

The role requires a High School Diploma and 5-8 years of experience, with strong communication and the ability to work under pressure.