Client Experience Specialist

Recruitify_HR; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Recruitify_HR in Makati, Philippines seeks an experienced customer service professional to deliver superior client support via phone, email, and chat. The role emphasizes resolving inquiries, maintaining product knowledge, and accurately documenting interactions in the CRM, while collaborating with teammates to meet targets.

Candidates should have a Bachelor’s degree and 5–8 years in customer service, with strong communication and problem-solving skills and the ability to work under pressure

Qualifications

• Bachelor’s degree in a relevant field.
• 5–8 years of experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to work under pressure with a positive attitude.
• Excellent problem-solving abilities and a customer-focused mindset.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints effectively and efficiently.
• Maintain a high level of knowledge about the company's products and services.
• Document customer interactions in the CRM system accurately.
• Collaborate with team members to achieve performance targets and enhance service quality.

Skills

Strong communication

Interpersonal skills

Customer orientation

Team collaboration

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR in Makati, Philippines seeks an experienced customer service professional to deliver superior client support via phone, email, and chat. The role emphasizes resolving inquiries, maintaining product knowledge, and accurately documenting interactions in the CRM, while collaborating with teammates to meet targets.

Candidates should have a Bachelor’s degree and 5–8 years in customer service, with strong communication and problem-solving skills and the ability to work under pressure