Senior Multi-Channel Customer Support Specialist

Recruitify_HR; Quezon; Vor Ort; PHP 350.000 - 600.000; Vollzeit

Zusammenfassung

Recruitify HR in the Philippines (Palawan/Quezon) seeks an experienced Customer Service Specialist to deliver exceptional support to clients via phone, email and chat. You will resolve inquiries and complaints promptly, maintaining detailed records of interactions and collaborating with teammates to boost service quality.

The role requires 5–8 years in customer service, a Bachelor's degree in a relevant field, and a customer-focused mindset with strong problem-solving abilities.

Qualifikationen

• Bachelor’s degree in a relevant field is required.
• 5–8 years of experience in customer service.
• Strong communication and interpersonal skills are essential.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively.

Aufgaben

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Assist in identifying opportunities for service improvements and enhancements.

Kenntnisse

Strong communication

Interpersonal skills

Customer-focused mindset

Problem-solving abilities

Ausbildung

Bachelor's degree in a relevant field

Jobbeschreibung

Recruitify HR in the Philippines (Palawan/Quezon) seeks an experienced Customer Service Specialist to deliver exceptional support to clients via phone, email and chat. You will resolve inquiries and complaints promptly, maintaining detailed records of interactions and collaborating with teammates to boost service quality.

The role requires 5–8 years in customer service, a Bachelor's degree in a relevant field, and a customer-focused mindset with strong problem-solving abilities.