Customer Support Specialist

Recruitify_HR; Quezon; On-site; PHP 335,000 - 469,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a Customer Service Specialist to handle inquiries and issues with professionalism. You will provide product details and assist customers in navigating our website and online systems.

Documentation of interactions and feedback, collaboration with the team to improve processes, and use of CRM software are key. A High School Diploma with 2–5 years of experience is expected, emphasizing patience and effective problem resolution.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• 2–5 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Proficient with customer service software and CRM systems.
• Patience and empathy when dealing with customers.
• Ability to handle difficult customers and resolve complaints.

Responsibilities

• Manage customer inquiries and issues professionally.
• Provide detailed information about products and services.
• Assist customers in navigating the company website and online systems.
• Document and track customer interactions and feedback.
• Collaborate with team to improve customer service processes.

Skills

Strong communication

Interpersonal skills

Patience and empathy

Education

High School Diploma or equivalent

Tools

CRM software

Customer service software

Job description

Recruitify_HR in the Philippines seeks a Customer Service Specialist to handle inquiries and issues with professionalism. You will provide product details and assist customers in navigating our website and online systems.

Documentation of interactions and feedback, collaboration with the team to improve processes, and use of CRM software are key. A High School Diploma with 2–5 years of experience is expected, emphasizing patience and effective problem resolution.