Exceptional Customer Support Specialist

CNX; Cebu City; On-site; PHP 223,000 - 312,000; Full time

Job summary

CNX in Cebu is hiring a Mactan Customer Care Specialist to handle customer inquiries via calls and online channels. You will resolve routine issues, maintain case records, and strive to meet KPIs while delivering friendly, professional service.

The role requires a high school diploma with some experience in customer service, strong communication, and the ability to work well in a team and fast-paced setting. Shift rotation may be required.

Qualifications

• High school diploma or equivalent preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Willingness to rotate shifts as needed.
• Location-based requirements may apply.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Resolve routine problems related to products or services.
• Meet contractual KPIs and maintain accurate account records.
• Greet customers in a courteous, professional manner.
• Document information in call-tracking databases and reference materials.
• Support customer satisfaction initiatives and cross-sell when appropriate.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Empathy

Attention to detail

Education

High school diploma

Tools

PC navigation

Job description

CNX in Cebu is hiring a Mactan Customer Care Specialist to handle customer inquiries via calls and online channels. You will resolve routine issues, maintain case records, and strive to meet KPIs while delivering friendly, professional service.

The role requires a high school diploma with some experience in customer service, strong communication, and the ability to work well in a team and fast-paced setting. Shift rotation may be required.