Customer Care Specialist: Rapid Support & Satisfaction

Concentrix; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Concentrix is hiring a Mactan Customer Care Specialist for the Cebu location. The role involves interfacing with customers via inbound/outbound calls or internet channels to provide service support and resolve routine issues related to client products or services.

Responsibilities include meeting KPIs, understanding customer needs, maintaining product knowledge, documenting work, and assisting with additional product offerings.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both in writing and verbally.
• Dependable with attention to detail.
• Ability to multi-task in a fast-paced, production environment.

Responsibilities

• Handle inbound/outbound calls and internet-based inquiries as required by client.
• Ensure services meet contractual KPIs and provide resolutions to routine problems.
• Clarify requirements, use resources to resolve issues, and document accurately.
• Greet customers professionally and build rapport.
• Offer additional products/services when appropriate.
• Track and retrieve information in the call tracking system.

Education

High school diploma

Job description

Concentrix is hiring a Mactan Customer Care Specialist for the Cebu location. The role involves interfacing with customers via inbound/outbound calls or internet channels to provide service support and resolve routine issues related to client products or services.

Responsibilities include meeting KPIs, understanding customer needs, maintaining product knowledge, documenting work, and assisting with additional product offerings.