Customer Care Specialist — Empathetic Support Pro

Concentrix; Cebu City; On-site; PHP 234,000 - 335,000; Full time

Job summary

Concentrix is hiring a Mactan Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering friendly, accurate service and resolving routine product or service issues. You will use decision-support tools, document interactions, and strive to meet KPIs in a fast-paced environment.

Based in Cebu at The Mactan Newtown, this full-time role requires a high school diploma and strong communication, computer skills, and reliability.

Qualifications

• High school diploma with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone.
• Ability to rotate shifts, as needed.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify requirements; probe for understanding and provide resolution.
• Listen attentively; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work and note accounts as required.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

Computer literacy

Multitasking

Teamwork

Attention to detail

Adaptability

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix is hiring a Mactan Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering friendly, accurate service and resolving routine product or service issues. You will use decision-support tools, document interactions, and strive to meet KPIs in a fast-paced environment.

Based in Cebu at The Mactan Newtown, this full-time role requires a high school diploma and strong communication, computer skills, and reliability.