Customer Experience Specialist

CNX; Naga; On-site; PHP 300,000 - 360,000; Full time

Job summary

CNX in Naga, Philippines is seeking a Customer Care Specialist as part of the iRecruitEngage 2027 program. You will handle customer inquiries via calls or online channels, providing service and resolving routine issues while maintaining KPI targets.

The role emphasizes strong communication, accuracy in case documentation, and teamwork in a fast-paced environment. Qualified candidates should have a high school diploma and 3–6 months of relevant experience, with excellent interpersonal and

Qualifications

• High school diploma required or equivalent.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Reliable with attention to detail and ability to multitask.

Responsibilities

• Interface with customers via inbound/outbound calls or internet.
• Provide customer service support and resolution of routine problems.
• Meet contractual KPIs and document interactions accurately.
• Clarify requirements, build rapport, and offer additional products/services.
• Maintain basic knowledge of client products and services and rotate shifts as needed.

Skills

Customer service

Communication

Computer skills

Attention to detail

Teamwork

Education

High school diploma

Job description

CNX in Naga, Philippines is seeking a Customer Care Specialist as part of the iRecruitEngage 2027 program. You will handle customer inquiries via calls or online channels, providing service and resolving routine issues while maintaining KPI targets.

The role emphasizes strong communication, accuracy in case documentation, and teamwork in a fast-paced environment. Qualified candidates should have a high school diploma and 3–6 months of relevant experience, with excellent interpersonal and