Customer Experience Specialist

Concentrix; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Concentrix Cebu is seeking a Customer Service Advisor for the Mactan location to handle inbound/outbound calls and online inquiries, delivering standard customer support and resolving routine issues for clients' products and services.

The role emphasizes empathy, active listening, accurate documentation, and upselling opportunities while maintaining high service standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Capable of teamwork and working independently.
• Patient and professional in all customer interactions.

Responsibilities

• Handle inbound/outbound calls and online inquiries according to client requirements.
• Meet contractual KPIs and ensure quality service delivery.
• Clarify customer requirements and provide resolution using available resources.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Document and note accounts accurately in the system.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products or services when appropriate.
• Track and retrieve information in call tracking databases.
• Refer complex inquiries to more senior staff or published materials.

Skills

Customer service orientation

PC knowledge

Written and verbal communication

Attention to detail

Multitasking

Team player and independent

Patience with customers

Education

High school diploma

Tools

PC

Job description

Concentrix Cebu is seeking a Customer Service Advisor for the Mactan location to handle inbound/outbound calls and online inquiries, delivering standard customer support and resolving routine issues for clients' products and services.

The role emphasizes empathy, active listening, accurate documentation, and upselling opportunities while maintaining high service standards in a fast-paced environment.