Customer Care & Solutions Specialist

Convergys; Cebu City; On-site; PHP 879,765 - 1,173,020; Full time

Job summary

A global customer service firm is hiring a Mactan Customer Care Specialist to provide support through inbound and outbound calls. The ideal candidate should have a high school diploma and strong customer service skills. Responsibilities include clarifying customer requirements, providing resolutions, and maintaining a courteous demeanor. The role demands effective communication, attention to detail, and the ability to multitask in a fast-paced environment. This is a full-time position based in Cebu City.

Qualifications

• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.

Responsibilities

• Provide customer service support via inbound and outbound calls.
• Clarify customer requirements and provide resolutions.
• Listen and demonstrate empathy to build rapport.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global customer service firm is hiring a Mactan Customer Care Specialist to provide support through inbound and outbound calls. The ideal candidate should have a high school diploma and strong customer service skills. Responsibilities include clarifying customer requirements, providing resolutions, and maintaining a courteous demeanor. The role demands effective communication, attention to detail, and the ability to multitask in a fast-paced environment. This is a full-time position based in Cebu City.