Customer Support Associate — Engage 2025

Concentrix; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix is seeking a Customer Support Associate I in Metro Manila. The role involves assisting customers via inbound calls, outbound calls, and online channels to resolve routine issues and meet contractual KPIs.

The candidate will communicate clearly, handle multiple tasks, and work both independently and as part of a team, while maintaining accuracy and empathy in every interaction. This position requires flexibility in shifts and a customer-first mindset.

Qualifications

• High school diploma or equivalent required.
• 3–6 months of relevant experience preferred.
• Must be courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Good PC navigation and keyboarding abilities.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Interface with customers via inbound or outbound calls or the Internet to provide support.
• Clarify requirements and use resources to resolve customer issues.
• Demonstrate empathy and build rapport while addressing needs.
• Greet customers professionally and maintain service quality.
• Maintain knowledge of client products or services.
• Document accurate account information and complete tasks.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Adaptability

Computer skills

Problem solving

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix is seeking a Customer Support Associate I in Metro Manila. The role involves assisting customers via inbound calls, outbound calls, and online channels to resolve routine issues and meet contractual KPIs.

The candidate will communicate clearly, handle multiple tasks, and work both independently and as part of a team, while maintaining accuracy and empathy in every interaction. This position requires flexibility in shifts and a customer-first mindset.