Customer Support Associate I – KPI‑Driven, Empathetic Help

Concentrix; Quezon City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Concentrix Quezon City is hiring a Customer Support Associate I to deliver quality service to customers in line with KPIs. You'll clarify needs, resolve issues, and build rapport while maintaining product knowledge.

The role requires a high school diploma with 3–6 months of relevant experience, solid communication skills, and the ability to multitask in a fast-paced, team-oriented environment. Shifts may rotate to meet business needs.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; adaptable to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer contact situations; maintain professional tone.
• Ability to rotate shifts as needed.
• Job requirements may vary by country and will not contravene local laws.

Responsibilities

• Meet contractual KPIs for customer service.
• Clarify customer requirements and use decision-support tools to provide resolution.
• Listen to customer needs and demonstrate empathy to build rapport.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work and note accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in the call tracking database.
• Refer inquiries to published materials or more senior staff.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Teamwork

Education

High school diploma

Tools

Basic computer skills

Job description

Concentrix Quezon City is hiring a Customer Support Associate I to deliver quality service to customers in line with KPIs. You'll clarify needs, resolve issues, and build rapport while maintaining product knowledge.

The role requires a high school diploma with 3–6 months of relevant experience, solid communication skills, and the ability to multitask in a fast-paced, team-oriented environment. Shifts may rotate to meet business needs.