Entry-Level Customer Support Associate | Cebu IT Park

Concentrix; Cebu City; On-site; PHP 234,000 - 335,000; Full time

Job summary

Concentrix CVG Corporation in Cebu City is seeking a Customer Support Associate I to interface with customers via calls or online channels. The role focuses on delivering courteous service, resolving routine issues, and maintaining knowledge of client products.

The ideal candidate will have a high school diploma with up to six months of experience, strong communication skills, and a detail-oriented, team-friendly mindset. This is a full-time on-site position with evolving shift patterns.

Qualifications

• High school diploma with basic customer service exposure.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Interface with customers via inbound/outbound calls or internet per client requirements.
• Ensure service meets contractual KPIs and resolve routine problems.
• Clarify requirements, listen to needs, and provide appropriate resolutions.
• Greet customers professionally and maintain product/service knowledge.
• Document accounts accurately and track information in call databases.
• Assist in activities to improve customer satisfaction and up-sell where appropriate.
• Rotate shifts as needed and work well in a team or independently.

Skills

Customer service

Computer skills

Communication skills

Attention to detail

Teamwork

Education

High school diploma

Job description

Concentrix CVG Corporation in Cebu City is seeking a Customer Support Associate I to interface with customers via calls or online channels. The role focuses on delivering courteous service, resolving routine issues, and maintaining knowledge of client products.

The ideal candidate will have a high school diploma with up to six months of experience, strong communication skills, and a detail-oriented, team-friendly mindset. This is a full-time on-site position with evolving shift patterns.