Customer Support Associate I - Cebu, JCentre 2026

Concentrix; Quezon City; Vor Ort; PHP 167.000 - 257.000; Vollzeit

Zusammenfassung

Concentrix in Quezon City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering courteous, professional service while resolving routine problems.

The role emphasizes strong communication, basic product knowledge, and attention to detail in a fast-paced, team-oriented environment with shift flexibility. No prior call center experience is required, and training will be provided to help you grow.

Qualifikationen

• High school diploma with 3–6 months experience preferred.
• Strong customer service orientation and communication skills.
• Ability to use basic PC and navigate software.

Aufgaben

• Handle inbound and outbound calls and online inquiries.
• Provide courteous, professional service and resolve routine problems.
• Maintain knowledge of client products and services and document interactions.
• Meet KPIs and contribute to customer satisfaction improvements.
• Refer to published materials or senior staff as needed.

Kenntnisse

Courteous with strong customer service

Strong verbal and written communicator

Multi-tasking ability

Team player and independent

Patience and empathy

Adaptable to shifts

Ausbildung

High school diploma with 3–6 months experience

2 years of college education

Jobbeschreibung

Concentrix in Quezon City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering courteous, professional service while resolving routine problems.

The role emphasizes strong communication, basic product knowledge, and attention to detail in a fast-paced, team-oriented environment with shift flexibility. No prior call center experience is required, and training will be provided to help you grow.