Customer Care Pro — Cebu IT Park | Up to ₱25k/mo + Training

Concentrix Philippines; Cebu City; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Paid training

SSS, PhilHealth, Pag-IBIG

HMO upon regularization

Up to ₱25,000 monthly pay

Job summary

Concentrix Philippines is hiring a Customer Service Representative for the IT Park team in Cebu. You’ll help customers with questions and concerns through voice, chat, or email, and receive training from day one.

Key duties include assisting customers, updating records, meeting quality targets, and escalating complex issues to the right team. English communication is essential, and we welcome Senior High School graduates or higher.

Qualifications

• Proficient in English with good communication skills.
• Senior High School graduate or higher.
• Basic computer skills and a willingness to learn.
• Open to shift schedules including mid and night shifts.

Responsibilities

• Assist customers with inquiries, requests, and concerns
• Update customer records accurately
• Meet quality and performance targets
• Escalate complex issues to the right team

Skills

English communication

Basic computer skills

Willingness to learn

Flexible schedule

Education

Senior High School diploma or higher

Job description

Concentrix Philippines is hiring a Customer Service Representative for the IT Park team in Cebu. You’ll help customers with questions and concerns through voice, chat, or email, and receive training from day one.

Key duties include assisting customers, updating records, meeting quality targets, and escalating complex issues to the right team. English communication is essential, and we welcome Senior High School graduates or higher.