Customer Care Specialist: Inbound/Outbound Support

Concentrix; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Cebu City is seeking a Customer Support Associate I for Cebu IT Park. The role handles inbound/outbound calls and online inquiries, delivering customer service and resolving routine problems per client requirements.

You will greet customers, maintain knowledge of client products, document interactions, and aim to increase satisfaction while offering additional products and services. Strong communication, patience, and teamwork are essential; shift rotation may be required.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools to provide resolution.
• Listen attentively to customer needs; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Skills

Customer service

Communication skills

Attention to detail

Team player

Multitasking

Adaptability

Patience

Education

High school diploma

Job description

Concentrix Cebu City is seeking a Customer Support Associate I for Cebu IT Park. The role handles inbound/outbound calls and online inquiries, delivering customer service and resolving routine problems per client requirements.

You will greet customers, maintain knowledge of client products, document interactions, and aim to increase satisfaction while offering additional products and services. Strong communication, patience, and teamwork are essential; shift rotation may be required.