Customer Support & Solutions Associate

Concentrix; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

The Cebu J Center-based Customer Care Specialist I at Concentrix handles inbound/outbound calls and online inquiries to resolve routine customer issues. The role emphasizes empathy, accurate data entry, and meeting defined KPIs while offering additional products or services.

It requires a high school diploma with some experience, strong communication, and multitasking abilities, in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multitasking; adaptable and flexible.
• Tolerance for repetitive work in a fast-paced environment.
• Team player and able to work independently.
• Patient and professional in all customer interactions.
• Ability to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or online, delivering service per KPIs.
• Clarify requirements and use resources to resolve customer issues.
• Listen attentively, show empathy, and build rapport with customers.
• Greet customers courteously following procedures.
• Maintain basic knowledge of client products/services.
• Notate accounts accurately and prepare complete work records.
• Participate in activities to improve satisfaction and performance.
• Offer additional products or services as appropriate.
• Track, document, and retrieve information in the call system.
• Respond to inquiries by directing to materials or senior staff.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Adaptability

Patience

Education

High school diploma

Tools

Computer basics

Job description

The Cebu J Center-based Customer Care Specialist I at Concentrix handles inbound/outbound calls and online inquiries to resolve routine customer issues. The role emphasizes empathy, accurate data entry, and meeting defined KPIs while offering additional products or services.

It requires a high school diploma with some experience, strong communication, and multitasking abilities, in a fast-paced environment.