Entry-Level Customer Support Advisor - Cebu

Concentrix; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix Cebu City is seeking a Customer Service Advisor to support clients via inbound and outbound calls and online channels. You will provide customer service, resolve routine problems, and document interactions to help clients meet KPIs.

The role requires a high school diploma with up to six months of relevant experience, strong communication and computer skills, and the ability to multitask in a fast-paced environment. Shifts may rotate, and a team player mindset is essential.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and written and verbal communication.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements and provide appropriate resolutions.
• Maintain knowledge of client products and services.
• Greet customers professionally and document interactions.
• Respond to inquiries by referring to published materials or senior staff.
• Track and retrieve information in call tracking database.

Skills

Customer service

Multitasking

Communication

Teamwork

Patience

Computer skills

Attention to detail

Shift flexibility

Education

High school diploma

Tools

Basic computer navigation

Job description

Concentrix Cebu City is seeking a Customer Service Advisor to support clients via inbound and outbound calls and online channels. You will provide customer service, resolve routine problems, and document interactions to help clients meet KPIs.

The role requires a high school diploma with up to six months of relevant experience, strong communication and computer skills, and the ability to multitask in a fast-paced environment. Shifts may rotate, and a team player mindset is essential.