Entry-Level Customer Service Specialist – Train & Grow

StaffSmart Outsourcing; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary & incentives

Career progression

Health & wellness

Professional development

Supportive team

Employee recognition

Flexible scheduling

Job summary

StaffSmart Outsourcing in UP Technohub, Quezon City is seeking enthusiastic Customer Service Representatives to join our growing team. This full-time role provides comprehensive training and a pathway into the BPO industry, even if you have no prior experience.

You will handle inbound and outbound inquiries, resolve issues, and document interactions while following our policies and quality standards. A high school diploma is the minimum requirement.

Qualifications

• Strong communication skills, both written and verbal.
• Excellent listening and comprehension abilities to understand customer needs.
• Patience and empathy when dealing with diverse customer personalities.
• Problem-solving mindset with the ability to think critically and find solutions.
• Proficiency in using computer systems and basic software applications.

Responsibilities

• Handle inbound and outbound customer inquiries via phone call.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Resolve customer issues efficiently while maintaining a positive and courteous demeanor.
• Process customer transactions, orders, and requests following established procedures.
• Document all customer interactions with accuracy and attention to detail.
• Follow company policies, quality standards, and brand guidelines in all communications.
• Identify opportunities to enhance customer satisfaction and contribute ideas for service improvement.
• Collaborate with team members and supervisors to meet departmental targets and objectives.

Skills

Strong communication

Active listening

Empathy

Problem solving

Computer literacy

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in UP Technohub, Quezon City is seeking enthusiastic Customer Service Representatives to join our growing team. This full-time role provides comprehensive training and a pathway into the BPO industry, even if you have no prior experience.

You will handle inbound and outbound inquiries, resolve issues, and document interactions while following our policies and quality standards. A high school diploma is the minimum requirement.