Customer Support Specialist — Flexible Hours & Growth

StaffSmart Outsourcing; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Training program

Competitive salary & incentives

Career progression

Health & wellness

Professional development

Mentors & supervisors

Recognition schemes

Flexible scheduling

Job summary

StaffSmart Outsourcing in UP Technohub, Quezon City is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team. This is a full-time position ideal for individuals new to the BPO industry, as we provide comprehensive training and support to all successful candidates.

We offer a comprehensive on-the-job training program, competitive salary with performance-based incentives, and opportunities for career progression within our expanding organization, along

Qualifications

• High school diploma or equivalent qualification as a minimum educational requirement.
• Strong written and verbal communication skills.
• Patience and empathy when dealing with diverse customers.
• Ability to work flexibly, including shifts outside standard hours.

Responsibilities

• Handle inbound and outbound customer inquiries via phone calls.
• Provide accurate, timely, and professional responses to customer questions.
• Resolve issues efficiently whilst maintaining courtesy.
• Process customer transactions, orders, and requests in accordance with established procedures.
• Document all customer interactions in the company's systems with accuracy.
• Follow company policies, quality standards, and brand guidelines in all communications.
• Identify opportunities to enhance customer satisfaction and contribute ideas for service improvement.
• Collaborate with team members and supervisors to meet departmental targets.

Skills

Communication skills

Empathy

Problem-solving

Computer literacy

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in UP Technohub, Quezon City is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team. This is a full-time position ideal for individuals new to the BPO industry, as we provide comprehensive training and support to all successful candidates.

We offer a comprehensive on-the-job training program, competitive salary with performance-based incentives, and opportunities for career progression within our expanding organization, along