Customer Experience Specialist: Training & Growth

StaffSmart Outsourcing; Quezon City; On-site; PHP 246,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Health and wellness initiatives

Job summary

StaffSmart Outsourcing in Quezon City is seeking enthusiastic Customer Service Representatives to join our growing team at UP Technohub. This full-time role offers training and support for beginners with no prior BPO experience.

You will handle inbound/outbound inquiries, provide accurate responses, and document interactions in our systems while maintaining a professional and empathetic approach. Join a dynamic team and grow with us.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Excellent listening and comprehension abilities.
• Patience and empathy when dealing with customers.
• Problem-solving mindset with the ability to find solutions.
• Proficiency in using computer systems and basic software.
• Willingness to learn and adapt to new processes.
• Ability to work flexibly, including non-standard hours.
• Positive attitude, reliability and commitment to quality service.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses.
• Resolve issues efficiently with courtesy.
• Process transactions, orders, and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, standards, and brand guidelines.
• Identify opportunities to improve customer satisfaction.
• Collaborate with team to meet targets and objectives.
• Maintain confidentiality and handle sensitive information.

Skills

Communication skills

Active listening

Empathy

Problem solving

Computer literacy

English proficiency

Adaptability

Team collaboration

Education

High school diploma

Tools

Computer systems

Keyboard proficiency

Basic software apps

Job description

StaffSmart Outsourcing in Quezon City is seeking enthusiastic Customer Service Representatives to join our growing team at UP Technohub. This full-time role offers training and support for beginners with no prior BPO experience.

You will handle inbound/outbound inquiries, provide accurate responses, and document interactions in our systems while maintaining a professional and empathetic approach. Join a dynamic team and grow with us.