Customer Support Specialist — Training & Growth

StaffSmart Outsourcing; Quezon City; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Performance incentives

Career progression

Health & wellness

Professional development

Mentor support

Employee recognition

Flexible scheduling

Job summary

StaffSmart Outsourcing in Quezon City is hiring Customer Service Representatives for our UP Technohub site. No prior BPO experience is required as we provide comprehensive training and support to all successful candidates.

In this full-time role, you will handle inbound/outbound calls, deliver accurate responses, document interactions, and assist customers with orders while upholding our standards of quality and confidentiality. Join a team focused on growth, mentorship, and flexible scheduling.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication.
• Excellent listening and comprehension.
• Patience and empathy with diverse customers.
• Problem-solving mindset.
• Proficiency with computer systems and basic software.

Responsibilities

• Handling inbound and outbound customer inquiries via phone.
• Providing accurate, timely, and professional responses to customer questions and concerns.
• Resolving customer issues efficiently whilst maintaining a positive and courteous demeanour.
• Processing customer transactions, orders, and requests in accordance with established procedures.
• Documenting all customer interactions in the company's systems with accuracy and attention to detail.
• Following company policies, quality standards, and brand guidelines in all communications.
• Identifying opportunities to enhance customer satisfaction and suggesting improvements.
• Collaborating with team members and supervisors to meet targets and objectives.
• Maintaining confidentiality and handling sensitive information with integrity.

Skills

Communication skills

Listening skills

Patience & empathy

Problem-solving

Computer skills

Willingness to learn

Adaptability

Flexible hours

Education

High school diploma

Tools

CRM systems

Job description

StaffSmart Outsourcing in Quezon City is hiring Customer Service Representatives for our UP Technohub site. No prior BPO experience is required as we provide comprehensive training and support to all successful candidates.

In this full-time role, you will handle inbound/outbound calls, deliver accurate responses, document interactions, and assist customers with orders while upholding our standards of quality and confidentiality. Join a team focused on growth, mentorship, and flexible scheduling.