Entry-Level CSR: Training, Growth & Flexible Scheduling

StaffSmart Outsourcing; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary and incentives

Career progression

Health and wellness initiatives

Ongoing professional development

Mentors and supervisors

Employee recognition schemes

Flexible scheduling

Job summary

StaffSmart Outsourcing in the Philippines is hiring Customer Service Representatives for a full-time, on-site position at UP Technohub, Quezon City. The role offers comprehensive training and supports fresh entrants to the BPO industry.

You will handle inquiries, provide accurate responses, document interactions, and collaborate with the team to meet targets while maintaining confidentiality and quality standards.

Qualifications

• Strong written and verbal communication skills.
• Active listening to understand customer needs.
• Empathy when dealing with diverse customers.
• Ability to solve problems and provide solutions.
• Proficiency with computer systems and basic software.
• Willingness to learn new systems and processes.
• Flexibility to work various shifts.
• Positive attitude and reliability.

Responsibilities

• Handling inbound and outbound customer inquiries via phone call.
• Providing accurate, timely, and professional responses to customer questions and concerns.
• Resolving customer issues efficiently whilst maintaining a positive and courteous demeanour.
• Processing customer transactions, orders, and requests in accordance with established procedures.
• Documenting all customer interactions in the company's systems with accuracy and attention to detail.
• Following company policies, quality standards, and brand guidelines in all customer communications.
• Identifying opportunities to enhance customer satisfaction and contributing ideas for service improvement.
• Collaborating with team members and supervisors to meet departmental targets and objectives.
• Maintaining confidentiality and handling sensitive customer information with integrity.

Skills

Communication

Active listening

Empathy

Problem solving

Computer literacy

Willingness to learn

Flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in the Philippines is hiring Customer Service Representatives for a full-time, on-site position at UP Technohub, Quezon City. The role offers comprehensive training and supports fresh entrants to the BPO industry.

You will handle inquiries, provide accurate responses, document interactions, and collaborate with the team to meet targets while maintaining confidentiality and quality standards.