Entry-Level Customer Service Specialist

StaffSmart Outsourcing; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career progression

Health benefits

Team environment

Professional development

Regular feedback

Recognition programs

Job summary

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives (CSRs) to join our growing team in Lapu-lapu, Cebu. This full-time position welcomes newbies eager to learn and develop skills in a supportive, professional call center environment.

As a CSR, you will handle inquiries, resolve issues, and build positive relationships with customers, delivering exceptional service while following policies and procedures. Training and career development opportunities are provided.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication.
• Strong listening and comprehension.
• Empathy and patience when dealing with customers.
• Ability to multitask and handle multiple interactions.
• Basic computer literacy and MS Office proficiency.

Responsibilities

• Answer incoming customer calls and respond to inquiries in a professional and courteous manner.
• Listen to customer concerns and provide accurate information regarding products, services, and company policies.
• Resolve customer issues and complaints promptly, escalating matters to supervisors when necessary.
• Document customer interactions and maintain detailed records in the company system.
• Process customer requests such as orders, account updates, and billing inquiries.
• Follow company protocols and procedures whilst adhering to quality and compliance standards.
• Work collaboratively with team members to achieve departmental targets and goals.
• Provide feedback to management on customer concerns and suggestions for service improvement.
• Participate in training sessions and continuous learning programs to enhance product knowledge and customer service skills.

Skills

Communication

Active listening

Multitasking

MS Office

Team player

Patience

Empathy

Education

High school diploma

Tools

CRM software

Job description

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives (CSRs) to join our growing team in Lapu-lapu, Cebu. This full-time position welcomes newbies eager to learn and develop skills in a supportive, professional call center environment.

As a CSR, you will handle inquiries, resolve issues, and build positive relationships with customers, delivering exceptional service while following policies and procedures. Training and career development opportunities are provided.