Entry-Level Customer Support Specialist

StaffSmart Outsourcing; Guadalupe; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Health benefits

Career growth

Job summary

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our growing team in Banawa Cebu. This full-time role is designed for newbies and offers comprehensive training and mentorship to help you develop the skills necessary to excel in customer service.

Respond to inquiries via phone, email, chat and other channels with professionalism; provide product information; process requests; and document interactions.

Qualifications

• No prior customer service experience required; newbies welcomed to apply.
• Excellent verbal and written English communication.
• Strong listening, empathy and problem-solving skills.
• Basic computer literacy and quick learner of new systems.

Responsibilities

• Respond to customer inquiries via phone, email, chat with professionalism.
• Provide accurate information about products and services to customers.
• Process orders, returns, complaints and account updates.
• Document interactions accurately in company systems.
• Identify and escalate complex issues to supervisors or specialists when needed.
• Follow company policies and quality standards to maintain service excellence.
• Contribute to team goals and customer satisfaction metrics.

Skills

Fluent English

Communication skills

Customer service mindset

Typing speed

Job description

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our growing team in Banawa Cebu. This full-time role is designed for newbies and offers comprehensive training and mentorship to help you develop the skills necessary to excel in customer service.

Respond to inquiries via phone, email, chat and other channels with professionalism; provide product information; process requests; and document interactions.