Entry-Level Customer Service Specialist — Training & Growth

StaffSmart Outsourcing; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Competitive salary

Career development

Health benefits

Collaborative environment

Modern IT Park

Flexible work

Employee recognition

Job summary

StaffSmart Outsourcing is seeking enthusiastic, entry-level Customer Service Representatives to join our Banawa & Mactan Cebu teams. This full-time on-site role offers comprehensive training and mentorship to help you develop strong communication and problem-solving skills while delivering exceptional customer experiences.

You will handle inquiries across phone, email, and chat, document interactions, and collaborate with colleagues to achieve metrics like first-call resolution and customer

Qualifications

• No prior customer service experience required.
• Strong communication skills, both verbal and written.
• Excellent listening skills and empathy for customers.
• Basic computer literacy.
• Patience and composure in challenging situations.
• A positive attitude and willingness to learn.
• Ability to multitask and manage time.
• Reliability and punctuality.
• Problem-solving mindset.
• Fluency in English.

Responsibilities

• Responding to customer inquiries via phone, email, chat and other communication channels with professionalism and courtesy.
• Providing accurate information about products and services to customers, addressing their questions and concerns.
• Processing customer requests, including orders, returns, complaints and account management tasks.
• Documenting all customer interactions and transactions in company systems accurately and thoroughly.
• Identifying and escalating complex issues to supervisors or specialist teams when necessary.
• Following company policies, procedures and quality standards consistently to maintain service excellence.
• Contributing to team goals and metrics, including call handling times, first-call resolution and customer satisfaction ratings.
• Collaborating with colleagues to share best practices and support one another in delivering outstanding service.
• Continuously seeking feedback and opportunities to improve your own performance and skills.

Skills

Communication skills

English fluency

Listening skills

Computer literacy

Patience

Multitasking

Reliability

Problem-solving

Job description

StaffSmart Outsourcing is seeking enthusiastic, entry-level Customer Service Representatives to join our Banawa & Mactan Cebu teams. This full-time on-site role offers comprehensive training and mentorship to help you develop strong communication and problem-solving skills while delivering exceptional customer experiences.

You will handle inquiries across phone, email, and chat, document interactions, and collaborate with colleagues to achieve metrics like first-call resolution and customer