Entry-Level Customer Support Specialist - Cebu

StaffSmart Outsourcing; Lapu-Lapu; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Competitive salary

Career development

Health benefits

Inclusive work environment

Modern IT Park

Flexible work arrangements

Employee recognition

Job summary

StaffSmart Outsourcing is seeking Customer Service Representatives to join our Banawa and Mactan Cebu teams. This full-time role offers onboarding, mentorship, and ongoing coaching to deliver exceptional service across phone, email, chat, and other channels.

You'll handle inquiries, process orders and returns, and document interactions while adhering to quality standards. No prior experience is required; we welcome newbies and provide a supportive environment to develop your skills and start a

Qualifications

• No prior customer service experience required; newbies welcome.
• Strong written and verbal communication skills.
• Basic computer literacy and quick learner of new systems.
• Fluency in English; additional languages a bonus.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels with professionalism.
• Provide accurate information about products and services to customers.
• Process orders, returns, complaints, and account management tasks.
• Document all customer interactions in company systems accurately.
• Identify and escalate complex issues to supervisors or specialist teams.
• Follow company policies and quality standards to maintain service excellence.
• Contribute to team goals and metrics like first-call resolution and CSAT.

Skills

Communication skills

Active listening

Computer literacy

Patience

English fluency

Multitasking

Time management

Reliability

Job description

StaffSmart Outsourcing is seeking Customer Service Representatives to join our Banawa and Mactan Cebu teams. This full-time role offers onboarding, mentorship, and ongoing coaching to deliver exceptional service across phone, email, chat, and other channels.

You'll handle inquiries, process orders and returns, and document interactions while adhering to quality standards. No prior experience is required; we welcome newbies and provide a supportive environment to develop your skills and start a