Launchpad: Entry-Level Customer Support Specialist

StaffSmart Outsourcing; Mandaue; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive training program

Career progression opportunities

Health and wellness benefits

Friendly and collaborative environment

Professional development opportunities

Clear performance metrics & feedback

Employee recognition programs

Job summary

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our growing team in Lapu-lapu, Cebu. This full-time role welcomes newbies eager to start a career in a dynamic call center environment.

As a CSR, you will handle inquiries, resolve issues, document interactions, and contribute to meeting departmental targets while learning and growing with supportive colleagues and a comprehensive training program.

Qualifications

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills.
• Strong listening and comprehension abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage multiple inquiries.
• Basic computer literacy and Microsoft Office proficiency.
• Willingness to learn and develop in a call center role.
• Reliable attendance and punctuality.
• Ability to work in a team and follow supervisors.
• Previous call center experience is a plus but not required.

Responsibilities

• Answer incoming customer calls and respond to inquiries professionally.
• Listen to customer concerns and provide accurate information on products, services, and policies.
• Resolve issues and complaints promptly, escalating to supervisors when needed.
• Document interactions and maintain detailed records in the company system.
• Process requests such as orders, account updates, and billing inquiries.
• Follow company protocols while adhering to quality and compliance standards.
• Work collaboratively with team members to hit targets.
• Provide feedback to management on customer concerns and service improvements.
• Participate in training and continuous learning to enhance product knowledge and skills.

Skills

Communication

Active listening

Empathy

Multitasking

Computer literacy

Team collaboration

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our growing team in Lapu-lapu, Cebu. This full-time role welcomes newbies eager to start a career in a dynamic call center environment.

As a CSR, you will handle inquiries, resolve issues, document interactions, and contribute to meeting departmental targets while learning and growing with supportive colleagues and a comprehensive training program.