Entry-Level CSR: Full-Time, Mentored Training, Growth

StaffSmart Outsourcing; Lapu-Lapu; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Competitive salary with incentives

Career development opportunities

Health and wellness benefits

Collaborative work environment

Modern IT Park facility

Flexible working arrangements

Employee recognition programmes

Job summary

StaffSmart Outsourcing is recruiting a Customer Service Representative (new grads welcome) to join our team in Lapu-Lapu, Cebu. This full-time role at our IT Park facility focuses on delivering exceptional customer experiences through multi-channel support.

Training and mentorship are provided to help you develop essential skills. The role emphasizes growth, performance-based incentives, and a collaborative, inclusive work environment designed for career starters.

Qualifications

• Strong communication skills and clear written and verbal expression.
• Fluency in English required; additional languages a bonus.
• Empathy and patience when assisting customers.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products and services.
• Process orders, returns and account management tasks.
• Document all interactions in company systems.
• Escalate complex issues to supervisors when needed.
• Follow policies and quality standards to ensure service excellence.
• Contribute to team goals and metrics such as first-call resolution and CSAT.
• Collaborate with colleagues to share best practices.

Skills

Communication skills

Fluent English

Empathy

Basic computer literacy

Multitasking

Punctuality

Job description

StaffSmart Outsourcing is recruiting a Customer Service Representative (new grads welcome) to join our team in Lapu-Lapu, Cebu. This full-time role at our IT Park facility focuses on delivering exceptional customer experiences through multi-channel support.

Training and mentorship are provided to help you develop essential skills. The role emphasizes growth, performance-based incentives, and a collaborative, inclusive work environment designed for career starters.