Entry-Level Customer Experience Specialist — Training & Growth

StaffSmart Outsourcing; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Competitive salary package

Career development

Health benefits

Inclusive work environment

Modern IT Park facility

Flexible work arrangements

Employee recognition programs

Job summary

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our Banawa and Mactan Cebu team. This full-time role is designed for newcomers, offering comprehensive training and mentorship to develop essential customer service skills.

You will handle inquiries via phone, email, chat and other channels, provide product information, process requests, and document interactions in our systems to ensure high-quality service.

Qualifications

• No prior customer service experience required; newbies welcome.
• Strong verbal and written communication with professionalism.
• Excellent listening skills and empathy for customer needs.
• Basic computer literacy and ability to learn new systems quickly.
• Patience and composure in difficult interactions.
• Reliable and punctual with a full-time schedule.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels with professionalism and courtesy.
• Provide accurate information about products and services, addressing questions and concerns.
• Process customer requests, including orders, returns, complaints and account management tasks.
• Document all customer interactions and transactions in company systems accurately and thoroughly.
• Identify and escalate complex issues to supervisors or specialist teams when necessary.
• Follow company policies, procedures and quality standards consistently to maintain service excellence.
• Contribute to team goals and metrics, including call handling times, first-call resolution and customer satisfaction ratings.
• Collaborate with colleagues to share best practices and support one another in delivering outstanding service.
• Continuously seek feedback and opportunities to improve performance and skills.

Skills

Strong communication

Active listening

English fluency

Patience and empathy

Multitasking

Time management

Reliability and punctuality

Computer literacy

Job description

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our Banawa and Mactan Cebu team. This full-time role is designed for newcomers, offering comprehensive training and mentorship to develop essential customer service skills.

You will handle inquiries via phone, email, chat and other channels, provide product information, process requests, and document interactions in our systems to ensure high-quality service.