Entry-Level Customer Service Rep: Learn & Grow

StaffSmart Outsourcing; Lapu-Lapu; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Training program

Career progression

Health benefits

Team environment

Professional development

Performance feedback

Recognition programs

Job summary

StaffSmart Outsourcing in Lapu-Lapu, Cebu is seeking enthusiastic Customer Service Representatives to be the voice of the company, handling inquiries and building relationships.

This on-site, full-time role offers comprehensive training and opportunities for career growth, with a supportive team and performance-based incentives.

Ideal for newbies or those starting in call center environments, with a focus on customer satisfaction and professional development.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong listening and comprehension skills.
• Empathy, patience, and customer-focused mindset.
• Ability to multitask across customer inquiries.
• Basic computer literacy including MS Office.
• Willingness to learn and grow in customer service.
• Reliable attendance and punctuality.
• Team player able to follow supervisor directions.
• Call center exposure preferred but not required.

Responsibilities

• Answer incoming customer calls and respond to inquiries in a professional and courteous manner
• Listen to customer concerns and provide accurate information regarding products, services, and company policies
• Resolve customer issues and complaints promptly, escalating matters to supervisors when necessary
• Document customer interactions and maintain detailed records in the company system
• Process customer requests such as orders, account updates, and billing inquiries
• Follow company protocols and procedures whilst adhering to quality and compliance standards
• Work collaboratively with team members to achieve departmental targets and goals
• Provide feedback to management on customer concerns and suggestions for service improvement
• Participate in training sessions and continuous learning programs to enhance product knowledge and customer service skills

Skills

Communication

Active listening

Teamwork

Multitasking

Empathy

MS Office

Willingness to learn

Attendance

Direction following

Call center exposure (preferred)

Education

High school diploma

Tools

MS Office

Job description

StaffSmart Outsourcing in Lapu-Lapu, Cebu is seeking enthusiastic Customer Service Representatives to be the voice of the company, handling inquiries and building relationships.

This on-site, full-time role offers comprehensive training and opportunities for career growth, with a supportive team and performance-based incentives.

Ideal for newbies or those starting in call center environments, with a focus on customer satisfaction and professional development.