Entry-Level Customer Service Specialist — Full-Time Training

StaffSmart Outsourcing; Cebu City; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

On-the-job training

Mentorship and support

Competitive salary package

Career development opportunities

Health and wellness benefits

Inclusive work environment

Modern IT Park facility

Flexible working arrangements

Employee recognition programs

Job summary

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our team in Banawa Cebu. The role offers full-time employment at our Cebu facility with comprehensive training and mentorship for newbies.

You will handle inquiries across phone, email, chat, and other channels, delivering accurate product information and resolving requests while documenting interactions and escalating complex issues as needed. Training is provided.

Qualifications

• No prior customer service experience required.
• Strong communication skills, verbal and written.
• Fluency in English.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products and services.
• Process orders, returns, complaints and account management tasks.
• Document all interactions in company systems accurately.
• Identify and escalate complex issues to supervisors or specialists.

Job description

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our team in Banawa Cebu. The role offers full-time employment at our Cebu facility with comprehensive training and mentorship for newbies.

You will handle inquiries across phone, email, chat, and other channels, delivering accurate product information and resolving requests while documenting interactions and escalating complex issues as needed. Training is provided.