Customer Service Associate - Newbie Friendly & Training

StaffSmart Outsourcing; Lapu-Lapu; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Incentives

Career development

Health benefits

Collaborative environment

IT Park facility

Flexible work arrangements

Job summary

StaffSmart Outsourcing in Lapu-Lapu Cebu is seeking enthusiastic Customer Service Representatives to join our growing team. This full-time role offers comprehensive training and mentorship designed for newbies, helping you develop the skills to excel in customer service.

You will handle inquiries via phone, email, chat and other channels, provide accurate information, process requests, and document interactions while collaborating with colleagues to maintain service excellence.

Qualifications

• No prior customer service experience required.
• Strong communication skills (verbal and written).
• Fluency in English.
• Basic computer literacy and ability to learn new systems quickly.
• Willingness to work full-time and meet performance standards.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels with professionalism.
• Provide accurate information about products and services and address questions.
• Process orders, returns, complaints and account tasks.
• Document interactions in company systems accurately.
• Identify and escalate complex issues to supervisors or specialists.

Skills

Verbal communication

Written communication

Empathy

Multitasking

Problem solving

Basic computer literacy

Tools

CRM software

Job description

StaffSmart Outsourcing in Lapu-Lapu Cebu is seeking enthusiastic Customer Service Representatives to join our growing team. This full-time role offers comprehensive training and mentorship designed for newbies, helping you develop the skills to excel in customer service.

You will handle inquiries via phone, email, chat and other channels, provide accurate information, process requests, and document interactions while collaborating with colleagues to maintain service excellence.