Customer Service Pro: Growth, Training & Benefits

StaffSmart Outsourcing; Caloocan; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Career progression

Wellness initiatives

Employee assistance programmes

Performance incentives

Job summary

StaffSmart Outsourcing is seeking a dedicated Customer Service Representative to join our call center team in Quezon City and Manila. You will be the voice of our company, delivering helpful support across channels and building positive relationships with clients.

The role focuses on resolving inquiries, following quality standards, and contributing to customer satisfaction. You will participate in training, collaborate with colleagues, and strive to meet performance targets while delivering

Qualifications

• Experience in customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong listening and empathy abilities.
• Ability to manage multiple tasks with accuracy.
• Patience and composure with difficult customers.
• Reliability and punctuality in meeting targets.
• Willingness to learn new processes and systems.
• Fluency in English; additional languages are advantageous.

Responsibilities

• Handle incoming customer inquiries via phone in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve issues and escalate complex matters to supervisors when needed.
• Maintain detailed records of interactions in the company database.
• Follow procedures and quality standards while complying with guidelines.
• Identify opportunities to upsell or cross-sell products and services.
• Meet and maintain KPIs like call handling time and CSAT.
• Collaborate with team members and other departments to ensure seamless service.
• Participate in training sessions and development programmes.

Skills

Customer service

Communication

Empathy

Multitasking

Problem solving

English fluency

Job description

StaffSmart Outsourcing is seeking a dedicated Customer Service Representative to join our call center team in Quezon City and Manila. You will be the voice of our company, delivering helpful support across channels and building positive relationships with clients.

The role focuses on resolving inquiries, following quality standards, and contributing to customer satisfaction. You will participate in training, collaborate with colleagues, and strive to meet performance targets while delivering