Entry-Level Customer Service Rep - Training & Mentorship

StaffSmart Outsourcing; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Competitive salary with incentives

Career development

Health benefits

Collaborative environment

Modern IT Park facility

Flexible work arrangements

Employee recognition

Job summary

StaffSmart Outsourcing in Cebu is hiring friendly Customer Service Representatives to join our growing team at Banawa and Mactan Cebu. This full-time role is designed for newbies, with comprehensive training and mentorship to help you excel in customer service and build a rewarding start to your career.

You will handle inquiries via phone, email, chat, and other channels, provide product information, process requests, document interactions, and collaborate with colleagues to deliver outstanding

Qualifications

• No prior customer service experience required, newbies welcome
• Strong communication skills, both verbal and written
• Excellent listening skills and genuine empathy for customers
• Basic computer literacy and ability to learn new systems quickly
• Patience and composure with difficult customers
• Positive attitude and willingness to grow in a fast-paced environment
• Ability to multitask and manage time while maintaining quality
• Reliability and punctuality for a full-time schedule
• Problem-solving mindset for customer issues
• Fluency in English; additional languages are a bonus

Responsibilities

• Respond to inquiries via phone, email, chat and other channels
• Provide accurate information about products and services
• Process orders, returns, complaints, and account tasks
• Document all interactions in company systems
• Identify and escalate complex issues to supervisors
• Follow policies and quality standards
• Contribute to team goals and metrics
• Collaborate with colleagues to share best practices
• Seek feedback to improve performance

Skills

Communication skills

English fluency

Empathy

Multitasking

Reliability

Willingness to learn

Job description

StaffSmart Outsourcing in Cebu is hiring friendly Customer Service Representatives to join our growing team at Banawa and Mactan Cebu. This full-time role is designed for newbies, with comprehensive training and mentorship to help you excel in customer service and build a rewarding start to your career.

You will handle inquiries via phone, email, chat, and other channels, provide product information, process requests, document interactions, and collaborate with colleagues to deliver outstanding