Customer Support Specialist - Call Center

iQor, Inc.; Talisay; On-site; PHP 180,000 - 300,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone.

You will handle high volumes of inbound and outbound calls, strive for first-call resolutions, and build trust with callers by listening carefully and providing accurate information. The role requires a high school diploma or equivalent, the ability to work independently and in a team, reliable attendance, and flexibility to work various

Qualifications

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls and engage customers positively.
• Build lasting relationships with clients and customers.
• Meet call center productivity and quality standards.
• Strive for first call resolution and own customer needs.
• Educate customers about products and services.

Skills

Customer service

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Education

High school diploma

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone.

You will handle high volumes of inbound and outbound calls, strive for first-call resolutions, and build trust with callers by listening carefully and providing accurate information. The role requires a high school diploma or equivalent, the ability to work independently and in a team, reliable attendance, and flexibility to work various