Customer Experience Specialist — Call Center

iQor, Inc.; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Job summary

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to callers over the phone. You will handle a high volume of inbound and outbound calls and should aim to create a positive experience for every caller.

The role requires active listening, empathy, and the ability to learn clients' products quickly. Candidates must be able to work independently or in a team, maintain accuracy, and be available for night and weekend

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Able to work independently and in a team.
• Maintain accuracy and production standards.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build relationships with clients and customers based on trust and reliability.
• Meet productivity and quality standards; strive for first call resolution.

Skills

Customer service experience

Team player

Accuracy

Attendance

Flexibility

Education

High school diploma / GED / Vocational certificate

Job description

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to callers over the phone. You will handle a high volume of inbound and outbound calls and should aim to create a positive experience for every caller.

The role requires active listening, empathy, and the ability to learn clients' products quickly. Candidates must be able to work independently or in a team, maintain accuracy, and be available for night and weekend