Customer Service Champion - Call Center

iQor, Inc.; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Job summary

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers over the phone. You will handle a high volume of calls and aim to create positive experiences, listening to customers and providing accurate and efficient responses.

The role requires empathetic communication, independent work habits, and reliable attendance. You’ll join a team dedicated to quality service and support, with opportunities for growth

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail) preferred.
• Ability to work independently and in a team.
• Predictable and consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls with energy and professionalism.
• Place outbound calls when required and maintain customer focus.
• Build lasting relationships with clients and customers based on trust.
• Meet productivity and quality targets and strive for first-call resolution.

Skills

Customer service

Empathy

Team player

Attention to accuracy

Education

High school diploma/GED

Job description

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers over the phone. You will handle a high volume of calls and aim to create positive experiences, listening to customers and providing accurate and efficient responses.

The role requires empathetic communication, independent work habits, and reliable attendance. You’ll join a team dedicated to quality service and support, with opportunities for growth