Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A service-oriented company in Metro Manila is seeking a Customer Service Representative. In this role, you will assist customers through various channels, providing necessary support and resolving issues. Ideal candidates should possess excellent communication skills and experience in customer service. The position offers office-based work with potential remote options, requiring flexibility. Join a dynamic team focused on customer satisfaction and retention.

Qualifications

• 1-3 years of experience in customer service or related roles.
• Requires flexible working hours and a customer-oriented mindset.
• Patience and empathy are essential qualities.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide accurate product information and support.
• Resolve complaints efficiently and professionally.
• Maintain customer records and document interactions.
• Collaborate with team members to enhance service quality.
• Achieve customer satisfaction and retention goals.

Skills

Excellent communication skills

Problem-solving abilities

Proficiency in CRM software

Education

High school diploma or equivalent

Degree in communications or related field

Job description

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide accurate product information and support.
• Resolve complaints efficiently and professionally.
• Maintain customer records and document interactions.
• Collaborate with team members to enhance service quality.
• Achieve customer satisfaction and retention goals.

• Educational Qualifications: High school diploma or equivalent; a degree in communications or related field is a plus.
• Experience Level: 1-3 years of experience in customer service or related roles.
• Skills and Competencies: Excellent communication skills, problem-solving abilities, and proficiency in CRM software.
• Working Conditions: Mainly office-based, with potential for remote work options; requires flexible hours.
• Qualities and Traits: Patience, empathy, and a strong customer-oriented mindset.