Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Negros Occidental; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading recruitment outsourcing firm is seeking a customer service representative in Negros Occidental, Philippines. Responsibilities include assisting customers via phone, email, and chat, as well as resolving their inquiries and complaints. The ideal candidate should have a high school diploma and strong communication skills. This is an entry-level position, great for those starting their career in customer service.

Qualifications

• Must possess strong verbal and written communication skills.
• A friendly demeanor is necessary for customer interactions.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues and complaints promptly.
• Maintain accurate customer records and document interactions.

Skills

Strong communication skills

Friendly demeanor

Patience

Problem-solving aptitude

Education

High School Diploma or equivalent

Job description

• Assist customers with inquiries and provide excellent service via phone, email, and chat.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge to effectively assist customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Friendly demeanor, patience, and problem-solving aptitude.
• Working Conditions: Ability to work in a fast-paced environment and handle multiple tasks.