Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Davao del Norte; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading recruitment company in the Philippines is seeking a Customer Service Representative to provide exceptional support. The ideal candidate should possess a high school diploma and have 0–2 years of experience in customer service. Responsibilities include addressing inquiries, documenting interactions, and collaborating with team members. Strong communication and interpersonal skills are essential, along with the ability to work effectively in a fast-paced environment. Join a dedicated team focused on customer satisfaction.

Qualifications

• 0–2 years of customer service experience preferred.
• Positive attitude, patience, and empathy towards customers.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Assist customers with product information, order tracking, and billing inquiries.
• Document customer interactions and maintain accurate records.

Skills

Strong communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Description

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Assist customers with product information, order tracking, and billing inquiries.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to effectively assist customers.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Positive attitude, patience, and empathy towards customers.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
• Working Conditions: Ability to work in a fast-paced environment and handle customer inquiries through various channels.