Customer Service Representative

Wing Nation; Pasay; On-site; PHP 335,000 - 446,000; Full time

Job summary

Wing Nation is seeking a customer service representative to assist customers with product and service inquiries in a dynamic office setting.

You will resolve complaints promptly, maintain up-to-date product knowledge, and update customer accounts while collaborating with the team to enhance the overall experience.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Fresh Graduate or 0–2 years experience in customer service.
• Excellent communication and interpersonal skills.
• Patience, empathy, and a positive attitude towards solving customer issues.
• Ability to work collaboratively in a team environment.
• Typical office environment with occasional high-stress situations dealing with customer complaints.

Responsibilities

• Assist customers with inquiries regarding products and services.
• Resolve customer complaints in a timely and efficient manner.
• Maintain comprehensive product knowledge to provide accurate information.
• Update customer accounts and records with relevant information.
• Collaborate with the team to enhance the customer experience.

Skills

Communication

Interpersonal skills

Education

Bachelor’s degree

Job description

Description

• Assist customers with inquiries regarding products and services.
• Resolve customer complaints in a timely and efficient manner.
• Maintain comprehensive product knowledge to provide accurate information.
• Update customer accounts and records with relevant information.
• Collaborate with the team to enhance the customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or 0–2 years experience in customer service.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a positive attitude towards solving customer issues.
• Responsibilities and Duties: Ability to work collaboratively in a team environment.
• Working Conditions: Typical office environment with occasional high-stress situations dealing with customer complaints.